Terms of Use

By accessing or using Grovena (“the Site”), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Site. We may update these terms from time to time — continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

Grovena is a registered business name of a partnership between S.S Palihapitiya Gamage and A.R Patel (ABN 41 703 356 052). In these terms, “Grovena”, “we”, “us” and “our” mean that partnership, and it is the party you are agreeing with.

Grovena is an independent price comparison service. We are not affiliated with or endorsed by Coles, Woolworths, Aldi, or any other retailer displayed on the Site, and we have no commercial arrangement with any of them. Retailer names, logos, and trademarks are the property of their respective owners and are used solely for identification and comparison purposes.

Product descriptions, ingredients, allergen statements, nutrition panels and shelf-location information are published by the retailers and their suppliers, not by us. We reproduce them for identification and comparison, and name the retailer each one came from on the product page. Where a description is long we show an opening extract and link to the retailer’s own page for the rest. Shelf locations are the retailer’s own national categories — aisle numbers and store layouts vary between stores.

Prices displayed on Grovena are collected automatically from publicly available retailer websites and are provided for informational purposes only. While we make every effort to keep prices current and accurate, we cannot guarantee that the prices shown reflect the exact price you will be charged at the point of purchase.

Prices may vary by store location, member or loyalty pricing, time of day, and product availability. Grovena is not responsible for any discrepancy between prices shown on this Site and prices charged by retailers. Always confirm the price with the retailer before completing your purchase.

Some unit prices — the per-kilogram or per-100g figure shown beneath a price — are worked out by us rather than published by the retailer. Where a retailer sells loose fruit or vegetables by the piece and states no weight, we estimate that figure from the piece weight another retailer publishes for the same produce, and mark it with a “≈” symbol. Pieces vary in size, so treat a marked figure as an aid to comparison rather than a measurement. What you pay is the price shown above it, which is always the retailer’s own.

You may use the Site for personal, non-commercial purposes only. You must not:

• Scrape, crawl, or systematically extract data from the Site without written permission
• Use the Site in any way that could damage, disable, or impair it
• Attempt to gain unauthorised access to any part of the Site or its systems
• Use automated tools or bots to access the Site in a manner that exceeds normal human browsing
• Reproduce, redistribute, or commercially exploit any content from the Site without prior consent

You are responsible for keeping your account credentials secure and for activity that occurs under your account. You may delete your account at any time from your account settings. Doing so permanently removes your profile, carts, favourites, saved shopping lists, price alerts, game records, cart transfer history and any notification tokens for your devices, and — if you signed in with Apple — asks Apple to revoke that sign-in. Messages you have sent us, Stripe's own billing records, and whatever our hosting and analytics providers hold are the exceptions, and our Privacy Policy explains why.

Grovena Pro is an optional paid subscription billed at the price shown on our Pricing page in Australian dollars (GST inclusive). It is offered on two terms — monthly or yearly — and you choose which when you subscribe. It renews automatically each billing period until cancelled: monthly plans renew every month, and yearly plans renew every twelve months. Which term you are on, and the date your subscription next renews, are shown on your subscription page.

If you are on a yearly plan, we will email you at least 14 days before each renewal to tell you the date and the amount, so you can cancel first if you no longer want it. We do not send these reminders for monthly plans.

New subscribers get a 14-day free trial. It is available once per person, on your first subscription only, and a payment method is required to start it. Nothing is charged during the trial. If you do not cancel before it ends, the plan you chose begins and the first payment is taken on that date at the price shown when you subscribed. We will email you at least 7 days beforehand with the amount and the date. Cancel at any point during the trial and you are charged nothing at all; you keep Pro for the remainder of the trial either way.

We sometimes offer discount or promotional codes. Unless a code says otherwise, codes apply to your first payment only, cannot be exchanged for cash, cannot be combined with another code, and may be limited to new subscribers. We may withdraw or change a code at any time before it is used, and we are not responsible for codes obtained from anywhere other than us. A code that fails to apply does not change the price shown at checkout, which is the price you pay. None of this affects your rights under the Australian Consumer Law.

On our website, payments are processed by Stripe and are subject to Stripe's applicable terms. By subscribing you confirm the payment method used is yours or that you are authorised to use it. We do not receive or store your full card details.

You may cancel at any time from your account. Cancellation stops future billing and takes effect at the end of the current billing period, and you keep Pro access until then. On a yearly plan that means access continues to the end of the twelve months you have paid for; we do not automatically refund the unused part of a period. The refund policy in section 6 still applies, and nothing here limits your rights under the Australian Consumer Law.

If you subscribe in the Grovena iPhone app, you buy Pro through Apple's App Store instead, and these differences apply. Apple takes the payment from your Apple ID, charges any GST, and applies its own terms of sale. The free trial is available once, on your first subscription, and needs no payment method from us. You cancel in your Apple ID settings (Settings, then your name, then Subscriptions), not from your Grovena account. We do not send the renewal or trial reminder emails described above for App Store subscriptions. Refunds of App Store charges are decided by Apple, so the refund policy in section 6 does not cover them; ask Apple at reportaproblem.apple.com. Nothing here limits your rights under the Australian Consumer Law.

We may change the subscription price or the features included in Pro. Where a change affects an active subscription, we will give reasonable advance notice by email, and the change will apply from your next billing period so you can cancel first if you prefer. We may suspend Pro, or cancel a subscription made on our website, if payment fails or these terms are breached.

Pro features depend on price data that is collected periodically and is indicative only, as described above. Price alerts are provided on a best-effort basis and we do not guarantee that every price change will be detected or notified.

Barcode scanning requires a device with a camera and your permission to use it, and depends on the barcode being both readable and present in our catalogue. It covers Coles and Woolworths products; Aldi does not publish barcodes for its own brands, so those products cannot be scanned. Scanning is provided on a best-effort basis and we do not guarantee that any particular product can be recognised.

The Grovena extension for Chrome copies a cart you have built here into your own Coles or Woolworths trolley. It acts on your own retailer account, under the sign-in already in your browser, and only when you press Send. It requires Pro, a computer, and the extension installed.

Grovena only ever adds. Before writing anything it reads what your trolley already holds, and sets each line to the higher of that quantity and the quantity in your Grovena cart, so a line you already had is never reduced — a line your trolley already covers is not written at all. We never remove an item, never place an order or pay for anything, and never change your account settings. Some lines cannot be sent, including products we no longer see at that retailer and Woolworths lines priced by weight; those are listed before you send, not dropped silently.

Coles and Woolworths each ask people not to use automated tools on their sites. Using the extension is your decision and it is your retailer account, so any consequence for that account — including a retailer restricting or closing it — rests with you rather than with Grovena. We are not affiliated with, endorsed by, or acting on behalf of either retailer, and neither has approved this feature. Nothing in this paragraph affects the rights you have against us under the Australian Consumer Law, which are described in section 10.

Because cancelling keeps your access until the end of the period you have already paid for, there is often nothing left to refund.

Billing mistakes are always refunded in full, however long ago they happened. That means being charged twice, charged after you cancelled or charged when you had no subscription with us. Tell us and we will return the money without argument.

If Pro does not do what we say it does, you are entitled to a remedy . Those are your rights under the Australian Consumer Law and we add no window of our own to them. They are not unlimited: a consumer guarantee applies for a reasonable period, judged by what Pro is, what it costs and what we said it would do.

Tell us what is not working and we will look at it. Where a problem is minor and we can put it right in a reasonable time, fixing it is the remedy. Where the failure is major — Pro substantially does not do what this site says it does, and cannot be put right in a reasonable time — you may cancel and ask for a refund of the affected period. That major/minor distinction is the Australian Consumer Law's own, not a limit we have added, and nothing in it affects your right to compensation for any reasonably foreseeable loss.

If you simply changed your mind about a subscription or a renewal, tell us within 7 days of a monthly charge or 14 days of a yearly one, and we will refund that charge and end the subscription. The yearly window matches the notice we send 14 days before each yearly renewal, so the reminder and the window give you the same amount of time to act.

Outside those windows we do not refund unused time as a matter of course — cancelling stops the next charge rather than returning the last one — but ask us anyway and we will look at it. Nothing here affects the two tiers above, which have no time limit.

To request a refund, use the contact form and choose “Billing or refund”. Refunds are returned to the original payment method through Stripe. The time taken for the money to appear is set by Stripe and your bank rather than by us.

Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be excluded.

Grovena owns, or has the right to use, the original content on the Site — including its design, copy and code — which is protected by applicable intellectual property laws. Retailer names, logos and product content belong to the retailers or their licensors, and open-source components remain subject to their own licences.

Grovena lists age-restricted products, including alcohol. In Australia these may only be supplied to people aged 18 or over.

We do not sell, supply or deliver any product. Grovena publishes price information collected from retailers’ public websites, and every purchase is made with the retailer under the retailer’s own terms. Nothing on the Site is an offer to supply alcohol or any other product.

We do not verify the age or identity of anyone using the Site, and we do not represent that we can. Age verification is carried out by the retailer at the point of sale. Sending a shopping list to a retailer’s trolley from Grovena transfers items only — it buys nothing, and the retailer applies its own age checks before any sale.

Except for the rights and guarantees described in section 10, which apply regardless of anything in this section, the Site is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees. If any part of these terms would do so, that part does not apply.

Where we are permitted by law to limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the affected service again, or paying the cost of having it supplied again — whichever we choose, and provided that limit is fair and reasonable.

Subject to the two paragraphs above, and to the maximum extent permitted by Australian law, we are not liable for indirect or consequential loss arising from your use of or reliance on the Site or its content, including loss arising from price inaccuracies or product unavailability. Prices shown here are indicative and collected periodically, as section 3 explains, so please confirm a price with the retailer before you rely on it.

The Site contains links to third-party retailer websites. These links are provided for convenience only. Grovena has no control over the content, privacy practices, or availability of external sites, and linking to them does not imply endorsement or affiliation.

These terms are governed by the laws of the Australian Capital Territory, Australia. Any disputes arising from your use of the Site will be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory. Nothing in this clause limits rights you have under the Australian Consumer Law, which applies nationally.

Questions about these terms? Get in touch. For anything about your personal information, email privacy@grovena.com.au or read our Privacy Policy.

Grovena is a registered business name of a partnership between S.S Palihapitiya Gamage and A.R Patel (ABN 41 703 356 052). We will provide a postal address on request.